LUSAKA (The Business Telegraph) – International Business Magazine has named Absa Bank Zambia PLC as the best retail bank in Zambia. Citing its commitment to service delivery, digital product offerings and competitiveness in the Zambian market, IBM rated Absa as the best bank in that space. Absa has in the COVID era unleashed state of the art digital solutions such as the NovoFX App a few months after it show cased contactless vertical card the first of its kind in the Zambian space. Absa also has a Bot providing 24/7 virtual assistance via WhatsApp a true testament of virtual machine learning and artificial intelligence.
As a testament of the Africanacity unstoppable journey, a strategy revealed as part of the post metamorphosis from Barclays Plc to Absa Plc legal persona, the bank has committed itself to offering COVID relief packages to its retail and SME clients in tough times through moratoriums and refinance. This will assist its clients absorb disease pandemic business, credit and liquidity related risks.
“We are excited to receive this award which recognises our commitment to bring our customers’ possibilities to life by providing exceptional banking products and services to meet their needs. I would like to sincerely thank our customers and stakeholders for their continued support that inspires us to change the way we do business, in order for us to offer them convenient and global banking products and services. In the midst of the global pandemic we are currently facing, we strive to find new and innovative ways to adapt our retail banking offering, which is true to our ethos that is built on ‘Africanacity’ – the distinct African capability to get things done even amidst challenges. This award demonstrates our commitment to offer our customers superior banking and innovative solutions”. Absa Zambia Plc Managing Director Mizinga Melu said in a note.
This award reflects Absa Zambia Plc’s investment in technology and branch network upgrade paying off through an improved client experience. The bank has over the last 2 years invested K100 million in technology to enhance customer experience and over K120 million to improve its branch network.
“We are extremely delighted to win this award. Our Retail business has continued to evolve and we are constantly identifying new convenient ways to meet our customers’ changing banking needs, Absa Bank Zambia PLC Retail Banking Director said.
The Kwacha Arbitrageur