Speaking at the eCommerce EXPO and Conference Zambia for 2020, Standard Chartered Bank Managing Director for Retail in the United Arab Emirates -(UAE) Sonny Zulu echoed the need for shop set ups with the right payment platforms. During a virtual session held on the 17 October, Mr. Zulu revealed the need for businesses to embrace eCommerce as a channel to help boost revenues on product offerings while adapting to the new normal. While acknowledging that COVID19 has yielded both negative and positive disruption effects, there is need for entities to harness the learnings so as to improve respective contributions to costs especially in the pandemic period.
Mr. Zulu a seasoned banker for over 17 years, revealed that client experience in this digital journey is key and as such must be given immense focus if businesses seek to understand what their clientele needs and wants are precisely.
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Ecosystem comprehension and client experience are very big focus area for businesses today.
Sonny Zulu
Understanding ecosystems in this interconnected world is very crucial in improving client experience, Mr. Zulu said in his presentation. Businesses should further pay more attention to who they are hiring and whether the skillset is appropriate enough to stay relevant for tomorrows evolution.
Read also: COVID19 a digital accelerant, the future is here, but still unevenly distributed – eCommerce Expo 2020
METAMORPHOSIS OF SKILLSET, NEW WAYS OF WORK, AGILE AND COMPLEX ECOSYSTEMS
With COVID19 accelerating and morphing the need for appropriate skillset mixes,Ways of Work (WoW) are another critical area for adoption in this age. Businesses will have to embrace agile ways of working if they are to levitate to the next level. Silo based mentality must be avoided at all costs as it is a vice that most organisations still grapple with.
Mr. Zulu echoed the need for partnerships with distinction between the need for players to complement each other as opposed to competing.
An understanding of each others ecosystems is key to maximisation of value benefit. This should not only be restricted to technology companies but must extended to courier entities etc.
Artificial Intelligence and Machine Learning are very key tools in the presence optimization journey leveraging of data mining. These will enable businesses to be steps ahead of their existing or potential consumers in a data savvy world. E-Commerce is the way to go in the post COVID age.
The Kwacha Arbitrageur